Returns & Exchanges
Due to the perishable nature of our artisanal snacks, we cannot accept returns on food items once they have shipped. If your order arrives damaged or incorrect, please reach out within 48 hours so we can make it right with a replacement or refund.
Inspect Your Treats
Upon delivery, please immediately check your package for any signs of damage or missing items from your order.
Document Issues
Take clear photos of the damaged packaging or incorrect product to help our team process your claim quickly.
Contact Support
Email our team at [email protected] with your order number and the photos attached to initiate a resolution.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing